Refund policy
At Tivors, your satisfaction is our priority.
We take great care in ensuring that every product you receive is of the highest quality and properly sealed.
However, due to the nature of our herbal and consumable products, we maintain the following policy:
1. Returns & Refunds
• For hygiene and safety reasons, we do not accept returns or refunds once the product seal has been opened or tampered with.
• Returns are only accepted if you receive a damaged, defective, or incorrect item.
• In such cases, please contact us within 48 hours of receiving your order with supporting images or videos of the issue.
2. Exchange Policy
• If you receive a product that is damaged during shipping or incorrectly delivered, we will offer a replacement at no additional cost.
• Exchanges will only be processed once the returned product has been reviewed and approved by our quality control team.
• Please ensure the product remains unused, unopened, and in its original packaging.
3. Process
To initiate an exchange or report an issue, please contact us at:
📧 Tivorscare@gmail.com
Include your order number, name, and a short description of the issue.
Once reviewed, our team will guide you through the next steps.
4. Important Note
Tivors reserves the right to decline exchanges or replacements if:
• The product was opened, used, or altered.
• The claim was made beyond 48 hours of delivery.
• The issue is due to customer misuse or improper storage.
Our goal is to ensure fairness while maintaining the integrity and safety of our products.